How to Close Your Spinkings Account Permanently
Before You Begin: Key Requirements and Timing
Closing your Spinkings account is a permanent action that cannot be undone. Before initiating the process, ensure your account balance is zero and you have withdrawn any remaining funds. Typical processing time for a closure request is 3 to 5 business days. You will need to verify your identity by providing a government-issued photo ID (passport or driving license) and a recent utility bill or bank statement (dated within the last 90 days) for address confirmation. All gambling debts must be settled, and no open disputes can be pending. This casino enforces a strict verification policy before processing any permanent closure.
Step-by-Step Guide to Permanent Account Closure
Follow these exact steps to close your Spinkings account. Failure to complete any step may result in your request being rejected or delayed. First, log in to your account and navigate to the “Account Settings” page, typically found under your profile icon. Locate the “Account Closure” or “Self-Exclusion” section. You will be prompted to confirm your identity by uploading the required KYC documents mentioned earlier. Next, select the permanent closure option (do not confuse it with temporary self-exclusion, which merely suspends your account for a set period).
After selecting permanent closure, you must submit a written confirmation via the platform’s secure ticket system or email. The subject line must read “Account Closure Request – [Your Username]”. In the message body, state your full name, registered email address, and the exact phrase “I hereby request the permanent deletion of my Spinkings account”. Attach clear scanned copies of your ID and proof of address. Finally, confirm any pending withdrawals have been fully processed — it is advisable to wait 24 hours after your last withdrawal request before submitting the closure form. You will receive an automated acknowledgment within 2 hours, followed by a manual review by the accounts team.
| Closure Step | Required Document/Action | Typical Processing Time |
|---|---|---|
| 1. Initiate request via Settings | Login & select closure option | 5 minutes |
| 2. Upload proof of identity | Government-issued photo ID (passport/driving license) | 1-2 business days for verification |
| 3. Upload proof of address | Utility bill or bank statement (≤90 days old) | 1-2 business days for verification |
| 4. Confirm withdrawal of all funds | Zero balance confirmation & pending withdrawal cleared | 24 hours after withdrawal request |
| 5. Submit written request via ticket/email | Exact phrase and details per guidelines | 3-5 business days for full closure |
Troubleshooting Common Issues During Closure
Many users encounter hurdles when trying to close their account. One frequent problem is having an active no deposit bonus or unused Spinkings bonus. If you have claimed any Spinkings bonus, including a Spinkings no deposit welcome offer, the terms typically require you to wager through the bonus amount before closure is permitted. Contact support to check if a bonus wagering requirement is still pending. Another common issue is that the “Account Closure” button is greyed out, which usually indicates an incomplete KYC verification or a pending withdrawal. Ensure your documents are clear and valid, and request that any old, expired documents be removed and re-uploaded.
If you previously used a Spinkings promo code or activated Spinkings free spins, the terms for these bonuses may also impose a mandatory play-through period (usually 30 days from activation). Attempting to close before this period ends will be blocked. In some cases, users report receiving an error message stating “closure not permitted due to active risk controls.” This typically resolves after you submit a support ticket and the fraud department reviews your identity documents. Patience is key — resubmitting incomplete requests will only delay the process.
Withdrawal and Payment Methods Before Closure
Before finalizing your closure, you must withdraw all funds. Supported payment methods at this casino include Visa and Mastercard debit/credit cards, PayPal, Skrill, Neteller, and several cryptocurrencies (Bitcoin, Ethereum, Litecoin). The minimum withdrawal amount is €20 per transaction, while the maximum per transaction is €5,000. Processing times vary: e-wallets (PayPal, Skrill, Neteller) settle within 24 hours, card withdrawals take 1-3 business days, and crypto withdrawals are typically completed within 2 hours but may require blockchain confirmations. Note that your first withdrawal at Spinkings casino may require enhanced verification and can take up to 5 business days. Always double-check that no pending withdrawals are in progress before submitting the closure request — otherwise, the funds may be forfeited.
Final Checklist Before You Confirm Permanent Closure
- Verify your account balance is exactly €0.00 — including bonus funds and pending cashback.
- Ensure all withdrawals (from any payment method) have been fully settled and show as “Completed” in your transaction history.
- Check that you have not claimed a Spinkings no deposit, Spinkings promo code, or Spinkings free spins bonus within the last 30 days; if you did, wait until the bonus term expires.
- Prepare scanned copies of your government-issued ID and recent utility bill/bank statement (PDF or JPG, under 5 MB each).
- Remove any linked payment methods and saved card details from your account profile (optional but recommended for data privacy).
- Write and save your closure email/ticket message with the required subject line and phrasing before submitting the form.
- Note down your account username and registered email in case you need to follow up with support.
Once the closure is confirmed, you will receive a final confirmation email. The account and all associated data will be permanently deleted. If you ever wish to return, you will need to register an entirely new account from scratch — no data, bonuses, or history can be restored. For complete terms and to submit your request, visit the official portal at spinkings.eu.com for the latest account closure policy and support contact details.